Safe and Responsible Gaming

ak44 apps commitment to responsible gaming

Gaming should always be a form of entertainment — not a source of stress. At ak44 apps we place the wellbeing of every player at the highest priority. On this page you will find all the information about setting limits, self-exclusion and ways to get help.

21+ For players aged 21 and over only

Safe Gaming

What does responsible gaming mean?

Gaming is a leisure activity — its real enjoyment comes only when it is done in a controlled and planned way. ak44 apps believes that this entertainment should never become a burden for any player. That is why we have tools and measures in place so you can set your own limits and seek help whenever you need it.

Responsible gaming means deciding in advance how much time and money you will spend, keeping an eye on your emotions and circumstances, and having the courage to ask for help whenever you feel uncomfortable. Our Terms and Conditions set out the detailed policies on this matter, which apply to all players.

Please remember that all casino and betting activity is for players aged 21 and over only. It is strictly prohibited for anyone underage to open an account or take part in any gaming activity. Please make those close to you aware of this and never share your account details with anyone who is underage.

Under our Privacy Policy, your personal information and account data are kept secure. We maintain complete confidentiality when processing any responsible gaming request.

Set your own limits

ak44 apps provides several practical tools to help you keep your gaming under control.

Deposit Limit

Set a maximum amount for your daily, weekly or monthly deposits. Once a limit is set it takes effect immediately.

Session Time Limit

Set a maximum duration for each gaming session. When the set time is up, you will automatically receive a reminder.

Self-Exclusion

Request that your account be closed for a set period or permanently. During this time you will not be able to take part in any gaming activity.

Bet Limit

Set a maximum amount for a single bet so that you do not face any large losses.

Take a Break

If you want to step away from gaming for a while, activate "break" mode. You can take a break ranging from 24 hours up to 30 days.

Loss Limit

Decide in advance the maximum loss you are willing to accept over a given period. Once the limit is reached, no further bets can be placed.

To set or change any of these tools, contact our 24/7 live chat support. Decreasing a limit takes effect immediately; increasing a limit takes effect after a minimum of 7 days.

Recognise the warning signs

Gaming problems do not grow large overnight — they build up gradually. If you notice any of the signs below in yourself, pause and reflect.

Spending beyond your budget: You are spending more than your set limit, or using money meant for food, bills or other essential expenses on gaming.
Chasing losses: After losing, you feel compelled to play again to win that money back.
Hiding it from family and friends: You are keeping how much time or money you spend on gaming secret from the people close to you.
Anxiety or irritability: You feel restless or low when you cannot play, and gaming has become your only source of enjoyment.
Impact on work or studies: Gaming is stopping you from fulfilling your daily responsibilities or making it hard to concentrate.
Borrowing to play: You are borrowing money from others or taking on debt to keep gaming.

These signs are nothing to be ashamed of — they are early signals of a problem that can be addressed easily with timely attention. Visit our FAQ page for more answers to questions about gaming problems.

Ways to get help

You are not alone. Asking for help is the wisest thing you can do.

ak44 apps Support

Contact us via 24/7 live chat or email — in Bengali or English. We are here for self-exclusion, setting limits or any concern you may have.

Family and Loved Ones

Talk openly with a family member or trusted friend. The support of someone close to you is often the most effective help of all.

Professional Advice

If you feel it is needed, speak with a mental health professional or counsellor. Gaming addiction is a treatable condition.

ak44 apps commitment

We believe that creating a healthy and enjoyable gaming environment is not only the player's responsibility — it is ours too. From the moment you open an account at ak44 apps, we work with your protection in mind.

Our clear commitment to you is this: if you ever feel that gaming is out of control or that your mental wellbeing is being affected, we are ready to set limits or suspend your account right away. There is no complexity in processing this request — just send us a message on live chat.

We will never discourage anyone from self-exclusion or taking a break under any circumstances. A player's long-term wellbeing matters more to us than any financial transaction. This outlook is reflected at every level of our site.

We are strict about protecting minors. Age is verified during account verification and additional checks are requested in any doubtful case. We ask family members to ensure that gaming does not reach any child or teenager in the home. If you believe an underage person has used your account, notify our support team immediately.

To learn more about ak44 apps and understand the policies behind how we operate, read our About Us page. It covers our values and our player-centred approach in detail.

Gaming is a personal experience — it is best when you are aware and in control. We want you to feel good after every session, not regret it.

Self-Exclusion Request

Fill in the form below or contact us directly via live chat.

Self-Exclusion Form

Your request will be processed within 24 hours.

Username

Exclusion period

Reason (optional)

After you submit this form, our support team will send a confirmation message to your registered email.

Frequently Asked Questions

Answers to questions players have about responsible gaming.

For a time-limited self-exclusion, once the set period ends you will need to contact support to reactivate your account — but a minimum 7-day cooling-off period will apply. For permanent self-exclusion, the account cannot be reopened and any attempt to create a new account will be blocked.

Yes, lowering a deposit limit takes effect immediately. However, increasing a limit requires a wait of at least 7 days — this rule helps protect you from making large decisions in the heat of the moment.

Start by speaking with them calmly and listening without judgment. Encourage them to seek professional advice. If needed, it is possible to contact our support on their behalf to request self-exclusion — the account holder's details will be required for this.

No. All casino and betting activity on ak44 apps is for players aged 21 and over only. Age is verified during account verification. Accounts belonging to underage users are permanently closed.

Yes, any withdrawable balance in your wallet at the time of the self-exclusion request will be returned to you. Our support team will walk you through the process in detail.

In the early stages, setting your own limits and getting support from family can often bring the situation under control. However, if you feel the problem has deepened or you cannot manage it on your own, you should speak with a mental health professional or counsellor. Gaming addiction is a treatable condition and can be overcome with the right support.