ak44 apps Privacy Policy

Introduction and Scope

ak44 apps ("we", "our") operates an online gaming and betting platform for users in Bangladesh. When you use our website (https://ak44apps.cam) or mobile app, open an account, make a deposit or withdrawal, or contact our customer service team — some of your information comes to us. This privacy policy explains how that information is collected, what it is used for, how long it is kept, and what your rights are.

This policy applies to all registered users aged 18 or above (21+ for our platform). By using our services you agree to the terms of this policy. For the general terms of service, please see the Terms and Conditions page.

What Information We Collect

2.1 Information provided directly at registration

When you create an account on ak44 apps, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• The username chosen by the user
• National ID or passport number (for identity verification)
• Details of the payment method used for deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank account information)

2.2 Information collected automatically while using the platform

Some information is recorded automatically when you browse ak44 apps. This includes your device's IP address, browser type and version, operating system, page visit times and sequence, and session cookies. This information is used to ensure platform security and to resolve technical issues.

2.3 Transaction-related information

A record of every deposit, withdrawal, bet, and game session is stored in our system. This information is essential for generating account statements, resolving disputes, and maintaining responsible gaming practices.

2.4 Information received through customer service

If you contact us via live chat or email, a record of that conversation is kept. This helps resolve your issues faster in the future.

Purpose of Using Your Information

ak44 apps uses your information only for the legitimate purposes listed below:

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Preventing fraud, money laundering, and unauthorized access
• Ensuring the technical security and stability of the platform
• Sending you service-related notifications (and promotional messages with your consent)
• Monitoring user behaviour in accordance with responsible gaming policy
• Meeting legal obligations and responding to requests from authorities
• Generating statistics to improve customer service quality (without personal identifiers)

We never sell your personal information to third parties. However, specific information may be shared with our payment processing partners, technology providers, and security auditing service providers — under contractual confidentiality obligations.

Cookies and Tracking Technologies

Cookies are used on the ak44 apps website. Cookies are small text files stored in your browser that improve the functionality of the platform. We use three types of cookies:

• Essential cookies: These are necessary to keep login sessions active and manage security tokens.
• Functional cookies: To remember your language preference and other personal settings.
• Analytics cookies: To find out which pages are used most and to improve service quality. These cookies contain no personal identifiers.

You can disable cookies from your browser settings. However, disabling essential cookies may affect some core functions of the platform.

Data Retention Period

We keep your information for as long as your account is active. Even after an account is closed, information may be retained for a set period for legal obligations, dispute resolution, or fraud investigation.

• Transaction records: at least five years from account closure
• Identity verification documents: at least five years from account closure
• Customer service conversations: two years from the date the session ended
• Analytics data (anonymised): indefinitely

Data Security Measures

ak44 apps uses industry-standard technology to protect user information. The key components of our security framework are listed below:

• SSL Encryption: All data exchanged between the website and your device travels through encrypted channels.
• Password Hashing: Your password is never stored as plain text — it is kept using an advanced hashing method.
• OTP Verification: Two-step verification is in place for logins and transactions.
• Access Controls: Only authorised staff can access personal information, and every action they take is logged.
• Regular Security Audits: Audits are conducted regularly by external security specialists.

No security measure is 100% guaranteed. We therefore advise you — do not share your password with anyone, and avoid accessing your account over public Wi-Fi networks.

Your Rights

As a registered user of ak44 apps, you have the following rights:

• Right to access: You can request to know what information we hold about you.
• Right to correction: You can request correction of incorrect or outdated information.
• Right to deletion: Where there is no legal obligation, you can request that your information be deleted after your account is closed.
• Right to object to processing: You can opt out of marketing communications at any time.
• Right to data portability: You can request a structured copy of your own information.

To exercise these rights, contact our support team. We provide assistance in Bengali and English via live chat and email, 24 hours a day, 7 days a week. For guidance on responsible gaming and any other account management needs, visit the Responsible Gaming page for detailed instructions.

Sharing Information with Third Parties

ak44 apps may share information with third parties in the following limited cases:

• Payment processors: The minimum information needed to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer is sent.
• Technology service providers: Contracted partners for hosting, cloud storage, or security services may access limited information.
• Legal requirements: Information may be provided in response to a court order or a lawful request from a competent authority.
• Fraud prevention: To assist relevant authorities in cybersecurity-related investigations.

Beyond the above, we do not give your identifiable information to any advertisers, data brokers, or unrelated third parties.

Protection of Minors' Information

The services of ak44 apps are strictly for users aged 21 and above. We never knowingly collect information from minors. Age is verified at registration and, where there is doubt, identity documents are requested. If we are informed that a minor has opened an account, we will immediately close that account and delete the related information.

Changes to This Policy

ak44 apps may update this privacy policy when needed. If changes are made, a notification will be sent to your registered email or mobile number, and your agreement to the new policy will be confirmed on your next login. For significant changes, we aim to give at least 7 days' notice.

To find all the rules about using our platform in one place, see the answers to frequently asked questions on the FAQ page.

Contact and Complaints

If you have any questions, objections, or complaints about this privacy policy, or if you wish to exercise any of your rights regarding your data, please contact our data protection team:

• Live Chat: Via the chat button at the bottom right of the website, available 24/7
• Email: [email protected]

After receiving a complaint, we generally aim to provide an initial response within 72 hours.